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Privacy Policy

Last updated: 14/04/2026

This privacy policy explains how Gentle Dreamers (“we”, “us”, or “our”) collects, uses, and protects any personal information that you provide when using this website.

Gentle Dreamers is committed to ensuring that your privacy is protected. Any personal data you provide will be used only in accordance with this privacy policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this policy from time to time. Any changes will be published on this page, and you should check it periodically to ensure you are happy with any updates.

1. Who We Are

Data Controller:
Gentle Dreamers

Email:
info@gentle-dreamers.co.uk

2. What Information We Collect

We may collect and process the following personal information:

  • Name and job title
  • Company name
  • Contact information, including email address and telephone number
  • Demographic information such as postcode or general location
  • Information submitted via contact forms or enquiries
  • Preferences and interests related to our services
  • Technical data such as IP address, browser type, device information, and website usage data

3. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on one or more of the following:

  • Consent – where you have explicitly agreed to us processing your data
  • Contract – where processing is necessary to provide a service or respond to an enquiry
  • Legitimate Interests – where processing is necessary for our business operations and does not override your rights
  • Legal Obligation – where we are required to process data by law

4. How We Use the Information

We use your personal information to:

  • Respond to enquiries and provide requested services
  • Maintain internal records
  • Improve our website, services, and user experience
  • Communicate with you regarding services, updates, or support
  • Send marketing communications where consent has been provided
  • Carry out analytics and performance monitoring

We will only use your data for the purposes for which it was collected.

5. Marketing Communications

Where you have opted in, we may send you marketing communications by email or other electronic means.

You can withdraw your consent at any time by:

Using the unsubscribe link in our emails, or

Contacting us at info@gentle-dreamers.co.uk

We do not sell or rent your personal data to third parties for marketing purposes.

6. Data Sharing & Third Parties

We may share personal data with trusted third-party service providers who help us operate our website and services, such as:

  • Website hosting providers
  • Email service providers
  • Analytics and marketing platforms

All third parties are required to process your data securely and in accordance with UK GDPR.

Where data is transferred outside the UK, appropriate safeguards will be in place.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Retention periods are determined based on:

  • The nature of the data
  • Legal obligations
  • Business requirements

8. Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

9. Cookies

Our website uses cookies and similar technologies to improve your experience and analyse website usage.

Cookies may be used to:

  • Enable essential site functionality
  • Analyse traffic and performance
  • Support marketing and advertising activities

Where required by law, non-essential cookies are used only with your consent. You can manage your cookie preferences via our cookie banner or browser settings.

For more information, please refer to our Cookie Policy.

10. Links to Other Websites

Our website may contain links to third-party websites. Once you leave our site, we have no control over how those websites collect or use your data and are not responsible for their privacy practices. Please review their privacy policies separately.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@gentle-dreamers.co.uk.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

13. Contact Us

If you have any questions about this privacy policy or how we use your personal data, please contact:

Gentle Dreamers

Email:
info@gentle-dreamers.co.uk

Claire's Personal Message

Hello! My name is Claire; I am the founder of Gentle Dreamers Sleep Consultancy.

I’m married, and together my partner and I are raising two wonderful boys who fill our days with energy, challenges, and laughter. Becoming a parent has shaped so much of who I am, both personally and professionally, and it’s through my own experiences that I discovered just how important compassion, patience, and genuine support truly are for families.

Our eldest is 13 —a bundle of enthusiasm who’s not only obsessed with Fortnite but has also found a real passion for crown green bowls. Whether he’s strategizing his next gaming victory or perfecting his technique on the bowling green, his determination and excitement never fail to make me smile. Watching him grow into his own unique personality has taught me the importance of encouraging children to feel confident in who they are and supporting the things that bring them joy.

My youngest is 9, and we’re currently supporting him as he’s being assessed for autism and ADHD. This journey has been deeply personal and has completely changed the way I understand children’s emotional and developmental needs. Through learning to support him in the ways that work best for him, I’ve developed a much deeper appreciation for gentle, flexible approaches that meet children where they are rather than expecting them to fit into rigid expectations. I’m endlessly proud of both my boys for the unique ways they see and experience the world, and they inspire me every day to approach parenting—and the families I support—with empathy, understanding, and patience.

Supporting, helping, and truly listening to people is something I care deeply about. I have always naturally put others first—whether it’s being there for a friend who needs to talk, encouraging my children through their own ups and downs, or offering a gentle ear to someone who feels unheard. Creating meaningful connections and helping others feel safe, calm, and supported is at the heart of who I am, and it’s a huge part of the reason I felt drawn towards supporting families through sleep challenges. I know firsthand how exhausting and emotional those difficult seasons of parenting can feel, especially when sleep is hard to come by.

My experience working in a nursery gave me a deep appreciation for the many different ways children develop, communicate, and learn. Later, completing my Level 2 qualification in Understanding Autism broadened my perspective even further. What began as professional learning quickly became deeply personal, helping me better understand and support my own little one’s unique strengths and needs. It gave me the confidence to embrace gentle, inclusive approaches that celebrate neurodiversity and prioritise connection, emotional wellbeing, and trust. Blending my professional knowledge with my lived experience allows me to support families from a place of honesty, empathy, and real understanding—not just theory.

As a family, we love getting outside and going for walks—sometimes it’s a quick wander through the neighbourhood, other times an adventure through a local park discovering new paths or chatting about our day. Those moments remind me how important slowing down, reconnecting, and finding joy in the little things can be, particularly during overwhelming stages of family life. We also love film nights together, piling onto the sofa with popcorn and escaping into different stories for a few hours. It’s these simple moments of connection and comfort that I value most, and they’re a reminder that family life doesn’t need perfection to feel meaningful.

My experiences as both a parent and a professional have reinforced just how essential gentle, personalised support is when families are navigating sleep struggles or unique challenges with their child. I understand how isolating unsettled nights can feel and how overwhelming it is when you’re trying everything while running on empty. That’s why my approach is rooted in kindness, lived experience, and realistic guidance rather than rigid routines or unrealistic expectations. I believe every family deserves to feel heard, understood, and supported without judgment. My aim is to work alongside you to create calm, confidence, and more restful nights in a way that feels right for your child, your values, and your family as a whole.